What does “good faith” involve?
The duty of “good faith” means that your insurance company must: • Adjust your claim by either paying it or denying it within a timely manner • Attempt to find a basis to pay the claim rather than trying to find reasons to deny it • Cooperate with you regarding the claim including timely response to letters and phone calls • Tell you in writing specifically why they are denying your claim by outlining each contract term or provision upon which it relies
