What Does Good Customer Service Mean for Child Support?
Child support agencies benefit from providing excellent customer service because excellent service in child support will lead to increased information sharing, increased trust, improved relationships, and ultimately increased compliance. The literature suggests that child support agencies should make customer service their goal and anticipate that increased information sharing, increased trust, improved relationships, and ultimately increased compliance will be the outcomes of excellent customer service. The evidence suggests that low child support officer turnover will lead to high customer satisfaction and that employees who perceive that they are meeting customer needs will have high job satisfaction. Some readers may presume that becoming customer oriented is more difficult in the public sector than in the private sector. Perhaps the motivation for doing so may be less in the public sector. However, the degree of success achieved have been relatively equal. The American Customer Sa
