What does good customer service look like at BC?
Friendly and effective service. Taking care of a customer. Helping them get what they want with as little hassle as possible by having friendly people on the floor. Do you have any programs in place for customer retention once they get in the door? We have a lot of very long term people who have been at this for a long, long time with us so they tend to develop relationships with their customers over the years. As far as product mix, what percentage of inventory is hardgoods versus softgoods? If you include shoes in softgoods it’s about 35 percent hardgoods and 65 percent softgoods and footwear. Has that been changing with the economy lately? It’s pretty stable. There are seasonal changes. We’re trying to keep our inventories a little bit lighter than in the past, but the ratios are pretty close to what they’ve been. How much of softgoods is shoes? It’s pretty close to 30 percent. How are shoes doing? They’re an important category for us. Like most categories, it has been affected by t
