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What does Customer Service Perspective™ measure?

April 26, 2017customer service measure

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What does Customer Service Perspective™ measure?

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Customer Service Perspective™ measures the behavioral characteristics of trust, tact, empathy, conscientiousness, conformity, focus, courtesy, and flexibility, as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s Customer Service Policies and Attitudes based on the patterns you have created.