What Does Becoming a Mystery Shopper Involve?
The responsibilities of a mystery shopper is to evaluate the business by considering the factors such as
– Overall appearance of the store and the service
– Speed of service
– Evaluation of the employees on various criteria
– Compliance of company standards relating to service
– Finding out the conclusion about the areas of improvement and making a detailed report of it
read more about it on : http://issuu.com/aricchester/docs/ms_factors.pptx
A mystery shopper, or secret shopper, is an independent contractor who visits a business interacting as a real customer. During the visit, you evaluate customer service, selling skills, and, very often, the appearance and condition of the facility. After the visit, you provide detailed, objective feedback into an online evaluation form.
