What does attaining the ISO certification mean for UAP and where does it place it in the Industry?
It is a milestone that underscores our commitment to providing world class service and superior products. It places us at the top of the table; we are only the second insurance company to attain this certification in Uganda. Our parent company, UAP Kenya, was the first insurance company to attain ISO 9001:2000 certification in the entire East and Central Africa. This certification is a mark of confidence in our processes and our ability to deliver quality products on a continual basis. What should UAP customers expect? They should expect world class customer service, a commitment to keep our promise in the event of a claim, faster claims processing times-five working days, innovative insurance products and financial services and efficiencies in processes which ultimately lead to the most competitive prices. What is UAP’s strength in the market compared to its competitors? Our greatest strength lies in our people. we have a young, talented and highly qualified workforce that puts at a p
