What Does an Operationally Efficient IT Organization Look Like?
Following periods of rapid growth or consolidation as a result of corporate mergers/acquisitions, high-performing IT organizations have found ways to simplify their complex environments, and ultimately turn IT into a competitive advantage for their business. Effective companies incorporate the right experience, known best practices, and industry standards (such as the Information Technology Infrastructure Library – ITIL) in designing the IT infrastructure and in strategic IT projects. As a result of optimal design, the infrastructure requires less maintenance, and will experience fewer complications. Optimal design also leverages existing technology, so systems and applications are not under-deployed or under-utilized. Scalability is important in support increasing demands as a result of business growth, without compromising service levels. Process and standardization are central elements in driving results around reducing total cost of ownership. Maintenance activities and processes r
