What does an error 1012 mean?
This is the most common Vision error. Simple Explanation: Your phone cannot get the login info it needs from Sprint’s provisioning server. Usually this happens on a phone that was just activated. The solution usually is to wait. After eight to twelve hours, contact data support to troubleshoot the issue. Detailed Explanation: Failure to IOTA (Internet Over-The-Air): While the handset was attempting to contact Sprint’s HCM (Handset Configuration Manager), for the purposes of provisioning the handset with the requested NAI (Vision, Readylink, Phone-as-modem), an error occured. It does NOT specify the reason for failure Most likely “reasons”: 1. The provisioning server does not recognize the ESN/MDN combination of the phone (improperly programmed phone) 2. The subscription is not provisioned for IP services (due to improper setup or provisioning times/delays) 3. Less than ideal Sprint signal reception (provisioning does not work while roaming) Troubleshooting steps to try: (these are assu
