Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What does an agent do if they can answer the customers question?

April 26, 2017agent answer customer

0

Posted

What does an agent do if they can answer the customers question?

1 Answer

0

Posted

All agents have the ability to quickly transfer a chat session to another agent who is more knowledgeable. The agent also has the option to ask another agent a question and then respond directly to the customer.