What does an abandoned call look like?
The logging of calls with a zero duration is optional within CCM CDR’s. Normally these records will not be logged at all. If logging calls with zero duration is enabled, the following things should be noted. If the call was abandoned such as when a phone is taken off hook, and placed back on hook, various fields will not contain data. In this case, the “originalCalledPartyNumber”, “finalCalledPartyNumber”, and partitions associated with them, “destIpAddr”, and the dateTimeConnect fields will be blank. All calls that were not connected will have a “duration” of zero seconds. When a call is abandoned, the cause code is “0”. If the user dialed a Directory Number and then abandoned the call before it was connected, the “FirstDest” and “FinalDest” fields and their associated partitions will contain the Directory Number and partition to which the call would have been extended. The “DestIp” field will be blank, and the duration will be zero.
