What does abandoned cart notification mean?
A. As you’ve probably read many shopping carts are abandoned before the customer completes the sale. There are numerous reasons for this, like the customer has questions and hasn’t resolved them. Their phone connection may have failed or any one of a number of Internet issues. When a cart is abandoned on 1CartPlus, we will send you an Email with the customers contact information. That way you can follow up either by Email or Phone to see why the customer abandoned the cart. This is valuable to you for a couple of reasons. One, you will probably convert at least half of the abandoned carts to sales because you followed up and this helps establish a relationship with the customer. Secondly, you may where customers are dropping out because some information isn’t available that they need to make a decision. With that information in hand, you can modify your process to enhance your sales.
A. As you’ve probably read many shopping carts are abandoned before the customer completes the sale. There are numerous reasons for this, like the customer has questions and hasn’t resolved them. Their phone connection may have failed or any one of a number of Internet issues. When a cart is abandoned on eCOMpal, we will send you an Email with the customers contact information. That way you can follow up either by Email or Phone to see why the customer abandoned the cart. This is valuable to you for a couple of reasons. One, you will probably convert at least half of the abandoned carts to sales because you followed up and this helps establish a relationship with the customer. Secondly, you may where customers are dropping out because some information isn’t available that they need to make a decision. With that information in hand, you can modify your process to enhance your sales.
