What does A.R.M. do if the prospect calls from another telephone number?
If your prospect calls back from a cell phone, business phone or another line from home A.R.M. will not find the prospect. In this case it asks if you would like to ADD this new prospect, putting the phone number in automatically, or asks would you like to modify the search. Then, once you asked the prospect what telephone number you called them at and locate their record with the modified search, it then asks if you want to associate this new number with them? With the A.R.M. Modify/Associate feature, you can automatically add this additional number to their record as a VOIP, CELL, Business or ‘ALT’ Phone so that whenever the prospect calls from that number, the system will retrieve their name next time without a modified search.
