What Does a Triage Nurse and a Restaurant Hostess Share in Common?
We all have bad nights. Especially in the hospitality business. Same for the emergency care business. A trauma nurse often see’s people at their worst. When they are angry. Hurt. Disillusioned. Vulnerable. A global CEO and a local hoodlum are the same; to be treated equal and given “triage” based on the severity of their wounds, with no factor being greater. Fact is, today, people don’t go to the emergency room to show off their people skills. They go for an acute need. A pain. A thing they need fixed. The triage nurse is to prioritize them in a way such that the trauma team can yank as many as possible from impending doom. Sharing some similarity, people don’t go to restaurants because they need to fill their bellies with a block of gunk to stay them through the night. At least not upscale dining establishments (like the one that rejected my boyhood crush with callous and perhaps even unconscious disregard). We go to restaurants to restore ourselves, to replenish, to perhaps even ‘cur
