What documentation is needed to get an OTC medication?
A written prescription, or a phoned-in prescription is required for all medications, including OTCs. If a member needs transportation assistance, what can I do? Members may be able to request non-emergent transportation through MassHealth. We can also help facilitate this process. Claims processing and authorizations for non-emergent transportation are administered by MassHealth. However, this service can be arranged by a Plan Community Resource Care Manager by contacting the Plan’s Care Management Department at 1-866-853-5241. How can erroneous ID cards be corrected? Have the member call the Member Services Call Center 1-888-566-0010 ( for members who speak English or other languages), 1-888-566-0012 ( for Spanish-speaking members) or 1-866-765-0055 ( for deaf and hearing-impaired members – TTY/TDD line) for a corrected card. What should be done when a member has the wrong PCP? If you’re not the member’s PCP, you should direct the patient to the appropriate PCP’s office. Should I see
