What do you mean by HelpSwitch being an “application service provider”?
An ASP is a company which helps their clients to deploy an application solution to their business problems, and this help comes in the form of a service, which will be paid for by the clients usually in the form of a monthly service fee. For example, your telco is offering local and long distance phone solutions to you as a service, and there is a monthly phone bill. HelpSwitch is offering real-time customer services solutions to their clients for instant deployment. We are just like your telcos, offering you a “help” switching service to connect your customers with your support operators.
