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What do you do when a Web payment didn post to a students account and the Web transaction is no longer available on the “External Transaction Recovery Process” AR2060UG screen?

April 26, 2017account longer payment student transaction web

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What do you do when a Web payment didn post to a students account and the Web transaction is no longer available on the “External Transaction Recovery Process” AR2060UG screen?

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As long as you are sure it should go, you can process this as a credit card payment off the cashier’s screen, AR0119UG. Opening a separate cash drawer is recommended just for these transactions, so they are clearly separated from the other payments and more easily reconciled.