What do we tell the customer who uses our ATM and doesn receive any money but thinks they got charged?
This is an error caused by the quality of the connection and has nothing to do with the reliability of your ATM. Because of this, the customer should try the transaction again in a few moments. Please do not give the customer money out of your cash register as this may complicate matters in resolving the transaction error. Most often there is a hold on the money and the charge is reversed within 72-96 hours. If the error is not resolved with a second try, instruct the cardholder to call our Customer Service Representatives for assistance at 1-888-317-8811.
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