What do the various order status descriptions mean?
Open: order has been received. Partially shipped: some items may not be available for immediate shipment. Please contact Customer Service for more information. Shipped: your order has been shipped. Carrier information and detail is available. 2. Who do I contact if I forget my password? How do I get another User ID set-up? To request additional ID s please use our Request Form. To reset passwords, please use our Contact Form. 3. Who do I contact regarding problems with connecting to bi-services.com? Or who do I contact with technical questions regarding this site? Please contact our Help Desk for technical and connectivity questions. 4. What if I have some non-technical questions regarding my order or account? Please contact Customer Service for more information: For Boehringer Ingelheim Pharmaceuticals orders, call: (800) 243-0127 For Roxane Laboratories orders, call: (800) 520-1631 For Pharmaton Natural Health Products, call: (800) 243-0127 5. Is this access secure? Can anyone access
