What do the National Industry Standards accomplish?
The Standards: • Guide professional conduct and decision-making in the field • Encourage all organizations and practitioners to perform at the highest level of professionalism • Create consistencies in content and elevate the industry reputation for quality service delivery • Ensure clients are receiving correct and consistent information • Allow consumers to identify organizations that adopt the standards to ensure they are receiving high quality, ethical service • Raise awareness for the homeownership counseling/education field, its practitioners and the agencies employing them • Assist in the retention of the quality talent in the industry • Promote sustainability for organizations that adopt the standards by reassuring funders and fee-paying clients of the quality and consistency of their services
