What do the mic icons mean?
The mic icons indicate what level of voice a caller has. There are three levels of mic status. • When a mic is muted (in the Conductor View or by the caller pressing ‘6’ on their phone), nobody in the call will be able to hear the caller. • When the mic is greyed out (which is the normal setting for participants and assistants), the caller cannot be heard in the main room, but can be heard when in a breakout group. This is called “local”, and signifies that the caller is unmuted, but isn’t holding a microphone. • When the mic icon is dark grey, the caller has a mic and can be heard by the entire room, even if they are in a breakout group.
