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What do the different statuses a request is assigned actually mean?

April 26, 2017actually different mean request statuses

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What do the different statuses a request is assigned actually mean?

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We have four stages for a request: • New: Ticket is awaiting assignment to member of out help desk team. • Open: Help desk staff are working on the request. • Pending: Help desk staff are waiting for the requester to reply. • Solved: The request has been deemed solved.