What do the crosses and question marks in the checks represent?
When a transaction takes place, you cannot always guarantee that you will see an ‘all data match’ back from the card issuer. When this happens you will see either a; amber question mark OR red cross . If you do see the amber question mark in the results this means that the bank has not been able to check the details of the transaction. Possible reasons for this are: • UK Card Issuers do not check foreign addresses. • UK Card Issuers are not always able to check the AVS & CV2 data sent, so the response again will be represented with the amber question mark. If you are seeing a red cross this is because the card details have not matched with what the banks have on their records. The following reasons for this could be: • Shoppers often type the wrong address, i.e. delivery address rather than the billing address or Top flat instead of flat 10. • Shoppers may have moved and not changed the registered address with their bank but has entered their new address details on the payment page. •
