What do quality, reliability, and courtesy, refer to?
A. These 3 fields show members’ perceptions of a business on past jobs, and can help other members choose the right person/business for their job. Higher scores are better – 5/6 is expected to indicate an average service (still a respectable rating). Quality: this refers to the standard of the work (the degree or grade of excellence). The rating reflects how high the rater perceived the standard to be. Reliability: a dependable business – high scores for service providers who arrive on time and who finish the job on time, on budget, & to the standard promised. It reflects providers who do what they say. Integrity: an ethical business – high scores for service providers perceived to give an honest assessment of the job, who seem worthy of trust, and seem to charge a fair price for the job done. We are keen to receive feedback to improve this website in any way – if you have suggestions for these scales please email us.
