What do mediators actually do?
Mediators encourage open communication in a confidential setting. The mediator attempts to move parties toward resolution of their differences through diverse strategies. Because there is no one method to resolve problems associated with special education, the mediator is flexible in his or her approach to each new problem and to the different personalities within each group.The mediators are trained in communication, problem-solving, and negotiation skills, as well as specific mediation techniques. They also have knowledge of special education laws and regulations, and information about the various educational tests, programs, and services that are used in special education.
