What do “mediation” and “arbitration” mean?
Mediation is a process where an impartial 3rd party or mediator facilitates the negotiation of a settlement between parties to a dispute. Arbitration is a process whereby parties to a dispute mutually agree to an impartial referee who hears and makes a binding decision. Both processes are superior to the court process when there is a long term relationship involved and the survival of the business relationship is desirable. These processes can be less expensive, more expedient, and more efficient than the court process. Back to Cleaning Services Agreement.
