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What do I say to customers who purchased the test from me only to find that the online price, combined with the cost of a blood test is less than what they originally paid?

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What do I say to customers who purchased the test from me only to find that the online price, combined with the cost of a blood test is less than what they originally paid?

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Based on the average cost of a blood test, combined with the consultation fees for a follow-up visit, customers might not find much of a discrepancy between the original direct-from-vet price and the new indirect-from-vet pricing. However, as with many new products, it isn’t unusual for price adjustments to be made following introduction into the marketplace.

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