What do I need to do the first time I log into OnlineACCESS?
The first time you log into OnlineACCESS (Internet Services), you will enter your member number and a numeric password. Your password is the same as your ACCESSline (telephone services) password. If you do not have an ACCESSline password, please contact a Member Service Representative at (865) 977-3118 for further assistance. Next, you may see a system message that says, “Do you want Windows to remember this password?” To protect your account information, click on the check box to select it, and click the “No” button. This will ensure that other people who use your personal computer cannot access your account information. (If you click the “Yes” button, windows will automatically enter your password each time you log into OnlineACCESS, which means anyone who uses your computer could access your account information.) If you have mistakenly enabled this feature, you can change the properties within Internet Explorer to disable the automatic password retrieval. Please see the question bel
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- What do I need to do the first time I log into OnlineACCESS?
