What do I need to do if the PNR I sent to NICBA0102/50C1 for ‘Homogenous’ Groups or to MANBA08NH/87C3 for ‘Non-homogenous’ Groups is rejected?
If you receive a rejected PNR onto your queue 0 it is because the format of the entries used are incorrect or information is missing. Please check PNR checklist provided. A “Seating rules failed” remark appears in the PNR which needs to be removed before re-queueing the PNR. Correct or complete the information and re-queue the PNR. If it is correct you will receive a confirmation to your local queue 0 (at –7 days before departure for ‘Homogenous’ Groups or –4.5 days before departure of each flight for ‘Non-homogenous’ Groups) with some seating remarks and keywords. Just enter SMG+segment to retrieve mini seat map for ‘Homogenous’ Groups and normal seating entries for ‘Non-homogenous’ Groups. If a PNR is queued less than 7 day prior to departure and it is rejected, please do not queue it again as a seat block will never be provided. The following error remark will appear: “Group block seating not available for all requested segments”.
