What do I need in order to get technical support for a Connect, SequeLink or XML product?
To ensure that your support needs are addressed promptly, please have the following information available when reporting an issue: • The serial number that corresponds to the product for which you are seeking support, or a case number if you have been provided one for your issue. If you do not have a SupportLink contract, the SupportLink representative assisting you will connect you with our Sales team. • Your name, phone number, email address, and organization. For a first-time call, you may be asked for full customer information, including location. • The DataDirect product and version that you are using. • The type and version of the operating system where you have installed your DataDirect product. • Any database, database version, third-party software, or other environment information required to understand the problem. • A brief description of the problem, including but not limited to: any error messages that you have received, what steps you followed prior to the initial occurre
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- What do I need in order to get technical support for a Connect, SequeLink or XML product?
