What do I have to do if my Keytrade ID is lost, broken or stolen?
Firstly, you should block your Keytrade ID. There are two possibilities to block your Keytrade ID: 1) You can contact our Helpdesk on the number +32 (0)2/679 90 00. When you ask to block your Keytrade ID, the helpdesk collaborator will take the necessary steps. Please mention the reasons why you want to block your Keytrade ID. 2) On the secured site, after entering your logon (username) and access password, click on Home > preferences > Passwords > Keytrade ID to block your Keytrade ID. You need to pay attention that the serial number on the screen corresponds to the serial number at the back side of your Keytrade ID. On this screen, you must give the reason why you want to block your Keytrade ID. On the following screen, you can request a new Keytrade ID. You can also request a new Keytrade ID by completing the following document ?New Keytrade ID application form?. Complete and sign this document and return it to us together with a copy of your identity card or passport by fax on the
