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What do I do if TransLink charges me a full fare instead of granting me a transfer?

April 26, 2017Charges Fare granting transfer translink

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What do I do if TransLink charges me a full fare instead of granting me a transfer?

1 Answer

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A transfer is good for 3 hours from the time you tag your card on the first bus. The card reader will automatically calculate whether you are within that timeframe. If you are charged a full fare, check your recent usage history which will include your boarding times. You can call the TransLink Customer Service Center at 1-877-878-8883 to find out your last 10 transactions.