What do I do if the Cardmember does not know or has forgotten their PIN?
When the card is inserted into the Chip reader of a Chip & PIN terminal, the terminal will prompt for the Cardmember to enter a PIN if one is stored on the card. If the Cardmember does not know it, you can attempt to override this using your terminal’s PIN Bypass or signature acceptance function. If the terminal shows that the Card Issuer allows PIN Bypass, the Cardmember may sign for it. If the terminal tells you that PIN Bypass has not been accepted and that the transaction has been declined, you must not allow the Cardmember to sign for it.
