What do I do if I suspect my wireless internet connection is preventing me from accessing DreamBox?
If you are having problems using DreamBox on your wireless network, first make sure that your access point’s firewall and security settings have “dreambox.com” listed as a trusted site. If your security settings are configured correctly, but you are still having issues accessing DreamBox, you should also check for any other security software running on your computer, to ensure that it is also configured correctly. If this doesn’t help, please do not hesitate to contact our Client Care team. Be sure to include a list of firewalls, anti-virus programs and other security software running on your computer and router, as well as any and all other information that could help us find the problem.
