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What do I do if I receive the error message: “The password is incorrect. Please make sure theat Caps Lock is not on by mistake, and try again.”?

April 26, 2017caps Error lock message password sure theat

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What do I do if I receive the error message: “The password is incorrect. Please make sure theat Caps Lock is not on by mistake, and try again.”?

1 Answer

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Please double-check that you are using the correct format when typing your password. Type your last name (up to 4 lowercase letters) along with your birth month/day (4 numbers) – ex. “smit0703”. There are a number of common errors being made: a) Typing the birth year instead of the birth month (ex. smit0783), b) Typing less than 4 numbers (ex. smit73), c) Using uppercase (ex. SMIT0703), or any combination of the three (ex. SMIT783). See Viewing Your Direct Deposit Advice for more information. If you continue to receive the error message, contact the Payroll department at (734) 487-2393 for payroll specific questions.