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What do I do if I receive an error telling me that I cannot enable an account for eStatements?

April 26, 2017account enable Error eStatements telling

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What do I do if I receive an error telling me that I cannot enable an account for eStatements?

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The account that you are trying to set up may be part of a combined statement, of which you are not the primary holder. If you are not currently receiving the combined statement by mail, you will not be able to access the combined statement via NewBridge Bank Online.

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In order to activate and view eStatements through FirstFedOnlinesm, you must be the primary account holder. In addition, the account that you are trying to set up may be part of a combined statement, of which you are not the primary account holder. If you are not currently receiving the combined statement by mail, you will not be able to access the combined statement via eStatement. For specific account information, Contact a FirstFed Direct associate at 1.800.226.5332 Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. Pacific Time, excluding holidays.