What do I do if I receive a Minol “Request for Refund” form for a resident who has moved out?
More than likely, this resident had a payment in route to Minol at time of Move Out. Confirm that all amounts due to the property (including cleaning, damages, repairs, etc.) were collected from the resident in full. If all obligations have been met, sign and return the “Request for Refund” form to Minol for processing. Processing time for refunds is approximately 4 to 6 weeks.
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