What do I do if I input my Password/MyLicense Code and cannot logon after clicking the logon icon?
The letters “L” or “I” frequently look like the number 1. If you cannot logon, please make sure that you have entered the appropriate letter(s) and not the number 1 or vise versa. Recheck your Password/MyLicense Code. Top • Do I need to use Internet Explorer to complete my online renewal? Yes. You must use a PC with Internet Explorer Top • What setting is suitable for setting cookies on my Web browser? Reset your Web browser cookie setting to medium high instead of high. Top • When paying online, how do I handle error codes? Error Code 1: Bad VeriSign connection. VeriSign is the payment processor. Please logout of the site and connect again. Then submit your payment. Error Code 12: Credit card has been declined by the bank. Error Code 13: Referral Transaction was declined but could be approved with a verbal authorization from the bank that issued the card. Submit a manual Voice Authorization Transaction and enter the verbal authorization code. Error Code 23: Invalid account number. Che
