What do I do if I have received an email from NetBanx to say my payment was successful, however I have received an email from Companies House to say that payment has not been received?
This can happen if your system navigation failed following payment or if you failed to return to the Companies House website following payment. Telephone the Companies House WebFiling Service Desk on +44 (0)303 1234 500 and they will inform the Companies House Finance Section. Log back into the website select the Annual Return option and reconfirm each section. The payment screen will not be displayed only the Confirmation screen. You will then receive an email from Companies House confirming receipt of your data .
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