What do I do if I have a complaint or feedback about the Swin-eCounselling service?
A. The Swin-eCounselling service is still very new so we are very grateful for any feedback students may have, as this helps us to ensure we are meeting students needs as best as possible. Please feel free to send your feedback to swin-ecounselling@swin.edu.au. If you wish to make a complaint against the Swin-eCounselling service or a Swin-eCounsellor, please direct your concerns in the first instance to swin-ecounselling@swin.edu.au and we will do our best to resolve these issues for you. As with all Swin-eCounselling emails, these concerns will be kept in strict confidence. Should you be concerned about submitting your complaint directly to the Swin-eCounselling service, you can contact Student Development and Counselling on 9214 8025.
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