What do I do if I don have enough ThankYou Points for a Travel Reward that I would like?
If you don’t have enough points to redeem for a Travel Reward, you can purchase up to 10,000 additional points per calendar year by calling the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596). You may only purchase points if you have points in your ThankYou Member Account that were earned through one of our Sponsors. All points purchased will expire one year from the end of the month in which they were purchased. Our hours of operation are from Monday to Friday, 8am to 1am ET, and Saturday 9am to 9pm ET. Outside the U.S., please call collect at 859-283-8016. TDD/TTY for the hearing impaired, please call 1-877-693-0218.
If you don’t have enough points to redeem for a Travel Reward, you can purchase ThankYou Points in increments of 1,000 points for $25 charged to any eligible credit or debit card, regardless of whether it is a Citi card or not. Purchased points are non-refundable. You may purchase up to 30,000 points on thankyou.com or up to 100,000 points through the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596), subject to a purchase cap of 100,000 points per calendar year. You may only purchase points if you have points in your ThankYou Member Account that were earned through one of our Sponsors and have not expired. Points earned through the ThankYou Bonus Center or points contributed directly by ThankYou Rewards do not qualify. You may not purchase points to offset any PremierPass Flight Points. All points purchased will expire one year from the end of the month in which they were purchased. Our hours of operation are from Monday to Friday, 8am to 1am ET, and Saturday 9am to 9pm ET. O
