What do I do if a Toys”R”Us online product has been recalled?
Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to toysrus.com.au via calling 1300 292 015, a refund will be processed to the original method of payment as long as the item is accompanied by your packing slip. No restocking fee will apply in the case of product recalls. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if you have your packing slip, or to a Toys”R”Us merchandise value card if you do not have your packing slip or receipt. * Please note: Without a proof of purchase original receipt and/or a copy of your emailed order confirmation we will not be able to assist you with a refund, exchange or repair.
