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What do I do if a purchase is shown as canceled in my cashback account, but I didn cancel it?

April 26, 2017account cancel Cashback purchase

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What do I do if a purchase is shown as canceled in my cashback account, but I didn cancel it?

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The store notified us that the purchase has been returned, exchanged, or canceled, or is ineligible per the Microsoft Service Agreement. If none of these conditions applies to your purchase, contact us.