What do I do about a prior authorization (PA) opened under an existing API/NPI when I enroll with a new NPI?
If you have prior authorizations opened under an existing API/NPI and you enroll a new NPI, you will need to contact KePro and request that a new PA be opened under the new NPI. This same process was in place prior to the NPI when a provider would enroll with an additional Medicaid Provider Identification Number (PIN). A request had to be made open to a new prior authorization under the new PIN, and close the original prior authorization under the old PIN, before the claim could be billed under the new PIN.
