What do I check when Visaj does not appear to authenticate or hangs on the splash screen?
Some problems that can occur during authentication, or starting up: • May be down to interactions with the JIT compiler. Try switching off the JIT compiler by specifying a command line option such as: • -Djava.compiler=NONE • -Dnojit (or some other JDK specific option usually obtained from the documentation or from the command line help options). • In the case of JDK1.2.2 onwards there is the possibility that you may be using the HotSpot VM, if this is the case and you are experiencing intermittent problems, try launching with the classic VM, usually with an option such as -classic (or –classic on Unix machines.) • Check to see if there are any exceptions being thrown or messages recorded in the visaj.log file (usually located in the user.home directory). Send the visaj.log along with your customer ID and full system configuration to support@ist-inc.com • If you are using JDK1.2.2 on Linux please see here.
