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What do Help Desk services consist of? How do these services differ from the consulting services offered at an hourly rate?

April 26, 2017Consulting differ help desk Hourly offered rate Services

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What do Help Desk services consist of? How do these services differ from the consulting services offered at an hourly rate?

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Help Desk services are provided through telephone access to a FastTrack technical expert. This 24-hour service, designed to respond to clients’ technical questions, is provided for a flat annual fee of $500. Help desk services do not include staff training, custom data analysis, report generation, or other forms of technical assistance; for these services, an hourly consultation rate of $100 applies.