What do fixed charges cover?
Fixed charges include the cost to treat highway and surface water drainage, produce bills and answer queries. The annual fixed charge is divided into the number of days in the year. The amount you pay in fixed charges relates to the number of days your current bill covers. Highway drainage A charge is applied to treat rainwater from the highway, which enters the public sewer from gullies in the road. It is the responsibility of your local highway authority to maintain the gullies and ensure highways are properly drained. Surface water drainage Surface water is rainwater that falls onto your property and runs via guttering and drainpipes into the public sewer or water that enters the sewer from activities such as car washing. Most customers are connected to a surface water sewer or combined sewer. You can identify if you are connected to the public sewer by checking where the gutters lead. If there is evidence of a sewer close by (for instance there may be a heavy duty manhole cover) th
