What do difficult customers get out of thier behavior?
If you’re paying attention, they expect to get a supplier more responsive to their needs–eventually. A “difficult” customer can be a good barometer regarding the way your business attends to customer expectations. If you’re not meeting expectations, they will let you know. They can also be a good source of ideas for new products or services. When they stop complaining, it may be because they have given up hope on you–something you probably don’t want.
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