What do Dells Support Services exclude?
Fixing issues with the Operating System other than as required for resolving hardware issues.Accidental damage including spills, drops, power surges (CompleteCare Accident cover required)Theft (CompleteCare Theft cover required).Intentional damage, normal wear and tear, unreasonable or excessive use, acts of God including fire and flood, environmental conditions, act of violence or similar occurrence.Damage caused by use of components of software not supplied by Dell, relocation or transportation, servicing not authorised by Dell, usage not in accordance with product instructions, improper voltage selection on systems power supply.Assistance with Spyware/Virus Removal (a separate chargeable service may be available).General usage questions for Operating System, Email, Internet set-up and Network set-up.General usage questions for installation, and configuration of software applications after 30 days.Non-Dell supplied hardware, their installation & compatibility with Dell branded hardwa
