What Do Constituents Value About the CFA?
Across all constituent groups, The CFA is valued as the provider of current, reliable, and useful information. In addition to the quality of the information available, constituents value the way the information is delivered. Many value the efficiency of the Web-based publications and weekly e-mail newsletter. Constituents, particularly people living with HIV/AIDS, appreciated the respectful, empathic, and empowering way CFA staff deliver information in formal classes as well as individual consultations. The CFA was seen as having 2 qualities that make it a valuable advocacy partner: understanding of the sciences of HIV pathology and treatment, as well as knowledge of the community. Funders and the volunteer leadership appreciate 3 organizational characteristics: the unique focus, its structure as a learning organization that uses creativity and analytical thinking to improve services, and the organization’s ability to balance quality and expanded services with efficiency.
