What differentiates Gaylord National from other themed resort hotels -including other Gaylord resorts?
A. Our STARS. Our employees are called STARS because they really provide outstanding service above and beyond any other themed resort hotel. You can have the most magnificent building in the world, but without people truly passionate about flawless service to guests, it’s just that, a building. Gaylord has a STARS first culture; we only hire “10’s” and put our STARS’ needs first; they, in turn, take care of the guest like no one else. This is where you truly feel the Gaylord difference at all of our hotels. What makes Gaylord National stand out among its sister hotels is its location on the Potomac. The magnificent river stretches out in front of the hotel, and can take you to so many historic places right from the hotel’s pier; Mount Vernon, Old Town Alexandria, the Smithsonian, downtown DC, and Georgetown. Also, how we have integrated into the local culture really provides for a unique experience that you can feel the moment you enter the hotel lobby. Q. There are numerous themed tou
A. Our STARS. Our employees are called STARS because they really provide outstanding service above and beyond any other themed resort hotel. You can have the most magnificent building in the world, but without people truly passionate about flawless service to guests, it’s just that, a building. Gaylord has a STARS first culture; we only hire “10’s” and put our STARS’ needs first; they, in turn, take care of the guest like no one else. This is where you truly feel the Gaylord difference at all of our hotels. What makes Gaylord National stand out among its sister hotels is its location on the Potomac. The magnificent river stretches out in front of the hotel, and can take you to so many historic places right from the hotel’s pier; Mount Vernon, Old Town Alexandria, the Smithsonian, downtown DC, and Georgetown. Also, how we have integrated into the local culture really provides for a unique experience that you can feel the moment you enter the hotel lobby. Q. There are numerous themed tou
